Our network in Italy

Crédit Agricole CIB in Italy focuses on financing, hedging, investment products and advisory to its clients. The local office has a strong expertise in structured finance and fixed income. Its solid and well-recognised Milan-based teams are close to the clients.

Located in Milan, the Crédit Agricole Group International Business Solutions Italy assists Crédit Agricole's mid-cap corporate clients with their international operations, by providing expertise on the local environment as well as by securing access to a wide spectrum of banking services abroad. 

For more information, please visit our International Business Portal. Will open in a new tab

Crédit Agricole CIB’s solid and well-recognised Milan-based teams are close to their clients. The teams provide a foundation for establishing long term relationships, far from the “hit and run” approach of some other banks. They work as part of global product lines, which guarantees access to state of the art solutions and international reach. 

The local office handles large and complex transactions and facilitates product integration, and is backed by strong risk, legal, compliance, tax and accounting teams creating a safe and sound environment. 

This section contains the main information documents provided for by the rules on the transparency of banking and financial transactions and services (Supervisory Regulations of 29 July 2009 “Transparency of banking and financial transactions and services. Correctness of relationships between intermediaries and customers”).
  
 

For any claims, the Customer may contact in writing the Complaints Office by:

• Certified Letter with acknowledgement of receipt to be sent to Crédit Agricole CIB, Piazza Cavour 2, 20121 – Milan;
• Electronic mail to the email address complaints.milan@ca-cib.com;
• Certified e-mail to the PEC address ca-cib.pec@actaliscertymail.it.

The Bank, upon receipt of the complaint, will confirm it to the Customer and subsequently provide a response on the merits within the deadlines provided by the applicable regulations. For claims related to banking products and investment services the Bank undertakes to deal with requests within 60 days from the date of their receipt, instead the Bank must answer at the latest within 15 working days from the receipt of the claim, if the claim relates to the provision of payment services.

If the Customer is not satisfied or has not received a response by the Bank in relation to the provision of banking and financial services, before contacting a judge, the Customer can contact:

• Conciliatore Bancario Finanziario: more information can be found at http://www.conciliatorebancario.it.
• Arbitro Bancario Finanziario (ABF): how to apply to the Arbitrator can be found at www.arbitrobancariofinanziario.it;
• Arbitro per le Controversie Finanziarie (ACF), established at Consob; more information can be found at: https://www.acf.consob.it/ Will open in a new tab

Below, evidence of the main reference documentation is provided:

• Practical Guide to the Banking and Financial Arbitrator (ABF)
• Practical Guide Arbitrator for Financial Disputes (ACF)

In accordance with the provisions of Bank of Italy regulations on " Transparency of banking and financial transactions and services. Correctness of relationships between intermediaries and customers", the report on claims received relating to banking and financial services, and any of our corrective measures, is provided below.