Italy

Crédit Agricole CIB in Italy offers comprehensive services, ranging from financing to hedging, investment products and advisory, to large Italian companies, financial institutions and public sector entities. Crédit Agricole CIB works closely with other Crédit Agricole companies, in particular with Cariparma and Friuladria, the Italian retail banks of the Group.

Crédit Agricole CIB's strenghts

Crédit Agricole CIB in Italy is particularly strong on structured finance and fixed income. Its solid and well-recognised Milan-based teams are close to the clients. The teams provide the foundation for establishing long term relationships, far from the “hit and run” approach of some other banks. They work as part of global product lines, which guarantees access to state of the art solutions and international reach. Crédit Agricole CIB in Milan is big enough to handle large, complex transactions, but small enough to facilitate product integration and to remain creative and flexible. 

History and organisation 

Crédit Agricole CIB has been present in Italy for more than 40 years. The Bank operates in Milan as a branch of Crédit Agricole CIB. 
A team of Senior Bankers handles client relationships and coordinates product delivery together with the local product line teams. The product platform is backed by strong risk, legal, compliance, tax and accounting teams that create a safe and sound environment.

International business solutions

Located in Milan, the Crédit Agricole Group International Business Solutions "Italy" assists Crédit Agricole's mid-cap corporate customers with their international operations, by providing expertise on the local environment as well as by securing access to a wide spectrum of banking services abroad.

Contact:
Crédit Agricole Group International Business Solutions in Italy,
Via Armorari 4
20123 MILAN

Click here for more information

Contact

Internal communication
Email : comunicazioneinterna@ca-cib.com

Transparency

This section contains the main information documents provided for by the rules on the transparency of banking and financial transactions and services (Supervisory Regulations of 29 July 2009 “Transparency of banking and financial transactions and services. Correctness of relationships between intermediaries and customers”).

Transparenza

In questa sezione sono contenuti i principali documenti di carattere informativo previsti dalla normativa sulla trasparenza delle operazioni e dei servizi bancari (Disposizioni di Vigilanza del 29 luglio 2009 “Trasparenza delle operazioni e dei servizi bancari finanziari. Correttezza delle relazioni tra intermediari e clienti”).

Claims and alternative dispute resolution organisations

For any claims, the Customer may contact in writing the Complaints Office by:

  • Certified Letter with acknowledgement of receipt to be sent to Crédit Agricole CIB, Piazza Cavour 2, 20121 – Milan;
  • Electronic mail to the email address complaints.milan@ca-cib.com;
  • Certified e-mail to the PEC address ca-cib.pec@actaliscertymail.it.

The Bank, upon receipt of the complaint, will confirm it to the Customer and subsequently provide a response on the merits within the deadlines provided by the applicable regulations. For claims related to banking products and investment services the Bank undertakes to deal with requests within 60 days from the date of their receipt, instead the Bank must answer at the latest within 15 working days from the receipt of the claim, if the claim relates to the provision of payment services.

If the Customer is not satisfied or has not received a response by the Bank in relation to the provision of banking and financial services, before contacting a judge, the Customer can contact:

  • Conciliatore Bancario Finanziario: more information can be found at http://www.conciliatorebancario.it.
  • Arbitro Bancario Finanziario (ABF): how to apply to the Arbitrator can be found at www.arbitrobancariofinanziario.it;
  • Arbitro per le Controversie Finanziarie (ACF), established at Consob; more information can be found at: https://www.acf.consob.it/

Below, evidence of the main reference documentation is provided:

  • Practical Guide to the Banking and Financial Arbitrator (ABF)
  • Practical Guide Arbitrator for Financial Disputes (ACF)

Ufficio Reclami e Procedura  per la gestione dei reclami della clientela

Per eventuali reclami il cliente può rivolgersi per iscritto all’Ufficio Reclami utilizzando una delle seguenti modalità:

La Banca, una volta ricevuto il reclamo, provvederà a darne conferma al cliente e successivamente fornirà risposta nel merito entro le scadenze previste dalla normativa applicabile. Le risposte ai reclami presentati in relazione ai prodotti bancari ed ai servizi di investimento dovranno essere inviate al cliente entro 60 giorni dalla data di ricevimento del reclamo mentre per quanto riguarda i reclami relativi ai servizi di pagamento, una risposta scritta dovrà essere inviata al cliente entro 15 giorni dal ricevimento del reclamo.

Qualora il cliente non fosse soddisfatto o non avesse ricevuto risposta in merito alla prestazione dei servizi bancari e finanziari, prima di ricorrere al giudice, il cliente potrà ricorrere a:

Di seguito, si fornisce evidenza della principale documentazione di riferimento:

  • Guida Pratica all’Arbitro Bancario Finanziario (ABF)
  • Guida pratica Arbitro per controversie finanziarie (ACF)

Reporting on claims handling activities

In accordance with the provisions of Bank of Italy regulations on " Transparency of banking and financial transactions and services. Correctness of relationships between intermediaries and customers", the report on claims received relating to banking and financial services, and any of our corrective measures, is provided below.

Rendiconto sull’attività di gestione dei reclami

In conformità a quanto stabilito nelle disposizioni di Banca d’Italia in merito alla “Trasparenza delle operazioni e dei servizi bancari e finanziari – correttezza delle relazioni tra intermediari e clienti” si fornisce a seguire il rendiconto annuale dei reclami ricevuti relativi a servizi bancari e finanziari.

Crédit Agricole CIB - Milan

Crédit Agricole CIB - Milan

Piazza Cavour, 2
20121, MILAN

The word of the SCO

Ivana

"Italy is the second domestic market of Crédit Agricole. All product lines of the Group are active in the country, often with leading positions. We do have critical mass, and are definitely among the top players."


Ivana Bonnet, Senior Country Officer