Compliance / Customer protection

The Markets in Financial Instruments Directive (MiFID) is the European law measures of which were transposed into the legislation and the French regulation. They came into effect on November 1st, 2007. The MiFID ratified on 21st April 2004 aims at creating a single market for financial services with more integrated capital markets and enhanced investor protection, the same across all European countries. It simplifies the regulations relative to financial services throughout the European Union by laying down common rules in terms of treatment of customers and capital market operations.

Complaint:

All complaints relating to the client's relationship with Crédit Agricole CIB must be addressed to the client's relationship Manager or his usual representative or theirs Heads of which the contact details have been given during the new business relationship or throughout the relationship. Crédit Agricole CIB will examine the complaint and answer to the client request within a maximum of two months from the date of reception.

If the client is not satisfied by the response to his complaint, he can apply, either to the Fédération Bancaire Française mediator, by post to Monsieur le Médiateur – CS 151 – 75 422 PARIS cedex 9 – FRANCE or by filing a complaint application on the French internet site http://lemediateur.fbf.fr (on the « accéder au formulaire » tab),or to the Autorité des Marchés Financiers mediator, by post to Madame la Médiatrice – 17 place de la bourse – 75082 Paris Cedex 2 – FRANCE or via the electronic form available on the AMF internet, the choice is final for the litigation.  

In case of claim related to payments, customers have the possibility to contact their usual relationship manager and may use all possible remedies as specified in their contracts.
In accordance with the latest applicable regulation, Crédit Agricole CIB informs that the bank does not offer to its clients an alternative dispute resolution (ADR) related to the execution and/or interpretation of account agreements and payment services contracts as defined by French monetary and financial code.