Compliance / Customer protection
All complaints relating to the client's relationship with Crédit Agricole CIB must be addressed to the client's relationship Manager or his usual representative or theirs Heads of which the contact details have been given during the new business relationship or throughout the relationship. Crédit Agricole CIB will examine the complaint and answer to the client request within a maximum of two months from the date of reception.
If the client is not satisfied by the response to his complaint, he can apply, either to the Fédération Bancaire Française mediator, by post to Monsieur le Médiateur – CS 151 – 75 422 PARIS cedex 9 – FRANCE or by filing a complaint application on the French internet site http://lemediateur.fbf.fr (on the « accéder au formulaire » tab),or to the Autorité des Marchés Financiers mediator, by post to Madame la Médiatrice – 17 place de la bourse – 75082 Paris Cedex 2 – FRANCE or via the electronic form available on the AMF internet, the choice is final for the litigation.
In case of claim related to payments, customers have the possibility to contact their usual relationship manager and may use all possible remedies as specified in their contracts.
In accordance with the latest applicable regulation, Crédit Agricole CIB informs that the bank does not offer to its clients an alternative dispute resolution (ADR) related to the execution and/or interpretation of account agreements and payment services contracts as defined by French monetary and financial code.
Specific warning to the attention of financial intermediaries
Crédit Agricole CIB examines transactions on a daily basis to determine whether there is a risk that our own transactions, or those we execute on behalf of clients, could constitute inappropriate behavior including, in particular, market manipulation or insider trading.
As a financial intermediary regularly engaged in transactions with Crédit Agricole CIB, in case you observe any suspicious activities when trading with us we invite you to address any enquiries or observations directly to Crédit Agricole CIB’s Global Markets Regulatory Compliance (“GMRC”) team at the following mail addresses (Please do not disclose this information to your usual contact at the Front Office):
- GMRC in the UK (GMRCAdvisorylondon@ca-cib.com)
- GMRC at the Head Office (GMRCAdvisoryparis@ca-cib.com)
The GMRC teams remain at your disposal for any questions you may have.