2022 Activity Report

Our transformation is moving forward

In 2022, the set-ups to listen to employees’ views and encourage their participation were strengthened to take into account the many challenges linked to the transformation of society and the ways in which we are organised. The Accountability Index (IMR) was therefore implemented for all, replacing the Engagement and Recommendation Index (ERI) that was used in the Group since 2016. The set-up was adjusted in 2022, as part of the launch of the Ambitions 2025 strategic plan, in order to measure the managerial, organisational and cultural transformations introduced by the Human Project and to measure employees’ views of the Bank’s social, societal and environmental commitments.

The new IMR has two components: the Quantitative IMR, based on a questionnaire on strategy, managerial culture, CSR commitments, pride of belonging, employer recommendation and quality of life at work, and the Qualitative IMR calculated through the analysis of employees’ verbatim. The results of this survey reveal a strong individual and collective commitment from employees and a pride to belong to Crédit Agricole CIB. Employees recommend the Bank as a good employer and praise career development opportunities, the quality of the work environment, the human-centric corporate culture and the meaning given to their daily missions.

71%or more than 6,300 employees
throughout the world answered the IMR survey