Employee Portraits – Jérémy Pasquereau, Chief Operating Officer

Jérémy Pasquereau, Chief Operating Officer, explains his job and daily tasks as a Chief Operating Officer within Crédit Agricole CIB's Operations Division.

Portrait de Jérémy Pasquereau, Chief Operating Officer chez Crédit Agricole CIB

“My name is Jérémy Pasquereau and I’m Chief Operating Officer within the Operations division of Crédit Agricole CIB. I work on a wide variety of assignments and report directly to the Executive Committee of the Financing & Trade Operations business unit, which represents over 500 employees, half of them outside France. I work very closely with the Finance, IT, Human Resources and General Secretariat divisions of Crédit Agricole CIB.”

Could you please describe your job as Chief Operating Officer?

Jérémy Pasquereau: My job title is as broad as the responsibilities it encompasses. Overall, I support the department with budget oversight, staff coordination and responding to one-off requests.

My recurring responsibilities involve monitoring changes in the workforce, budget forecasting, analysing costs and savings made, producing KPIs, monitoring delegations of authority and managing the business continuity plan.

I also undertake plenty of one-off assignments in the form of mini-projects (premises reorganisations, internal restructures, changes in the configuration of IT systems, etc.) and specific analyses (cost analysis, progress reports on our quality approach, etc.). It’s a fast-changing role!

What are the key moments of the year in your business?

J.P.: There are some very intense times, especially towards the end of the year when the budget is being pulled together: all the data from staff in France and abroad has to be coordinated and consolidated, which entails a lot of back-and-forth and interaction.
There’s also a lot of analysis to be done at each month-end when the monthly accounts are finalised. 
The rest of the time, my work is driven by requests from the Executive Committee.

What does a typical day look like?

J.P.: There’s no such thing as a typical day. Some days I’m in back-to-back meetings all day, others I spend nearly all day working in Excel, and still others I’m out in the field with staff. The trap would be to stay isolated and not go out to meet other people, but that doesn’t happen: I work on a floor where there’s a good atmosphere, with regular breakfast gatherings so everyone can spend time together.

Which educational and professional background do you need for your job? What are the possibilities of career advancement?

J.P.: I’d say there’s no standard career path that leads to this job. It’ll soon be ten years since I joined the Crédit Agricole group. After gaining my master’s in accounting, control and audit, I initially undertook a work-study programme at an accountancy firm before joining the Internal Audit team at Crédit Agricole Assurances in 2009. After three years, I moved to Financial Control at Crédit Agricole Payment Services, where I stayed for six years. It was this combined experience as an internal auditor and financial controller that led me to the role of Chief Operating Officer, Operations at Crédit Agricole CIB in 2018. I wanted both to undertake a wide variety of work, as I had in Internal Audit, and to use my technical skills in financial control.
After this, I think it should be possible to move into a management position or into the Finance division.

What would you say to people looking to have a job like yours?

J.P.: You have to be a good communicator and someone who can adapt to change, is thorough, is able to take a step back and see the bigger picture and is also creative. Each and every piece of work is different: you have to always be full of ideas and produce carefully prepared presentations. It’s this diversity that keeps me motivated on a day-to-day basis!

And what do you do outside of work?

J.P.: I like competitive sports! I’ve been a passionate climber for around fifteen years, and have more recently got into obstacle races. This experience resulted in me taking part in the TV programme Ninja Warrior, where 200 people compete to complete a supposedly unfinishable obstacle course. It’s quite an impressive thing to be involved in and to watch! Thanks to my climbing skills and determination, I was able to reach the final three years in a row.


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